Terms and Conditions

SHIPPING POLICY
Turnaround - All orders are shipped within 48-72 hours (excluding holidays) Monday - Friday 10am - 5pm.  If there will be any delay in this turnaround time, we will contact you by email to let you know.

Carriers - We use the following carriers to deliver our orders:
USPS
Canada Post

Order Tracking - When your order is shipped, you will receive your tracking number later that day. We will update your order with the tracking information.

Shipping Rates - We charge a flat rate shipping and handling fee for orders less than $100. For order over $100, we will ship your order free of charge. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders - If an item goes on back order we will ship your order when all items are in stock. We will let you know if this is the case, and usually there is just a delay of a few days. We do try to keep our website up to date with current stock, but there may be instances where we weren't able to update immediately if an item ran out of stock.

Incorrect Shipping Address - If the senders address is incorrect due to our fault, we will reship the items at our cost. If the address is incomplete or incorrect due to the customer's error, the order will be refunded minus the cost of shipping. Unclaimed orders will be automatically refunded minus the shipping cost.  

RETURN POLICY
Due to the personal nature of our products, we do not accept returns or exchanges. But of course sometimes things just happen, and we want you to know that we stand behind our products 100%. If you open the shipping package and something is not right please let us know within 10 days and we will warmly make it right! Send us an email at hello@sequoiasoaps.com

PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect? - We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used? - Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage - Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information - Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Based on 2448 reviews
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J
Medicine Woman Incense
Jenn H. (United States)
Great scent

I love the scent. It’s relaxing and smells incredible. I highly recommend.

K
Sweetgrass Mist
Kat K. (United States)
Sweetgrass purchases

I ordered 3 sweetgrass products, 2 scents and a candle. They are all wonderful, and are the closest to the smell of real sweetgrass that I have ever found. Most I've tried from other companies were nothing like the real thing. These are great! Will order again for sure.

Smells like sweet grass soaps are small but well worth having sweet grass

B
Medicine Walk Soap ***Limited Edition***
Barbara A. (United States)
Medicine Walk Soap

Bathing with this soap is like walking through an old forest. It not only cleanses the body but the spirit.

B
Every Child Matters Candle
Barbara A. (United States)
Every Child Matters Candle

This candle's scent seems to capture the innocence, joyous wonder and the playful nature of children. A fitting fragrance for a worthy cause.

B
Sweetgrass Mist
Barbara A. (United States)
Sweetgrass Body Mist

A light mist with the gentle fragrance of sweetgrass. The scent stays with you throughout day as if you are near a field of sweetgrass.

L
Every Child Matters Candle
Laura K. (United States)
Best soothing smell

I don't usually like vanilla. This candle is so smoothing though. My thoughts and soul totally meld towards comfort.

B
Sweetgrass Soap
Barbara A. (United States)
Sweetgrass Soap

I love this soap. It has a lovely smell of sweetgrass that fills the bathroom. The soap produces a luxurious, creamy lather which leaves your skin feeling smooth. After bathing with this soap, I feel refreshed and rejuvenated.

B
Sweetgrass Fragrance Oil
B.A. (United States)
Sweetgrass Fragrance oil

This Sweetgrass Fragrance Oil produces a gentle scent of sweetgrass throughout the home much like a braid of sweetgrass would. I love it.

S
Harvest Moon Candle ***Limited Edition***
Shannon S. (United States)
Smells cozy!

I love this candle! Been burning it almost daily since it arrived a few days ago. So my fall has been ushered in right with notes of apple, cinnamon, and clove. I only wish it was a teeeeeeensy bit larger for the price, but still LOVELY!

I love the smell of this soap and my skin is so soft.

This soap smells great.

K
Medicine Woman Incense
Karen W. (United States)
Truely Medicine Woman

I burn A LOT of incense. 2 to 3 daily. I am very, very picky about the incense I burn, where I buy it from, and what I am burning. It's very intentional as needed. While Seqouia's Sweet Grass products are solid, they are not my 1st go to. That said, their Medicine Women and Warrior Blood blends are solid, authentic, and effective. I have been buying for years. Also....their Red Clover (a bit sweet but appropriately so when it's needed), is also a solid go to for me and my adult children. Thank you so much Sequoia for what you do. Your love, passion, and reliable quality you put into it speaks volumes of your commitment to sharing the medicine inside you that you are commited to sharing.

T
Ultimate Mini Soap Bundle
Tammy S. (United States)
Perfect gifts

I purchased these to use as gifts for an event. They are wonderful, the scents are perfect. I can't wait to try each and every one.

N
Northern Blueberry Lip Balm
Nancy L. (United States)

Awesome!

S
Jingle Dress Soap
S.G. (United States)
FAVE.

Of all the soaps in this order, this one was by far my FAVORITE and I will DEFINITELY be getting the full size of this one once I get through the samples I've purchased. I adore this shop and tell everyone I can about this business. I love, love, love this soap and am so looking forward to using it!

S
Three Bears Soap
S.G. (United States)
Cozy :3

Can soap smell like a cozy sweater? Or a warm hug? Can it be comfy and content? IDK but that's what this soap makes me feel like. It's more gender neutral/masculine, but not in a horrible way. Will save it when the weather cools down, but it's A+ and very lovely!

Perfume-y Smell? Yes please!

I didn't get the smell at first but once I took it out of the box and REALLY got a good whiff of it, this bar smells EXACTLY like the Versace 'Bright Crystal' perfume (the pink one) to me. It's LOVELY. I can't wait to use it!

S
Beautiful Water Soap
S.G. (United States)
LOVE!

I bought this one after my last order I got the Turquoise soap. I love how beautiful Turquoise is, but the smell isn't my favorite. THIS ONE however is exactly the fresh aquatic lovely smell I wanted Turquoise to be. The bar is so pretty and it smells FANTASTIC.

T
Blackberry Sage Body Scrub
Tala P. (United States)
Glorious

I got the little jar because I wanted to try it, but I wish I would’ve gotten the big jar. It smells so good, it’s a perfect balance of the berry and the sage, which I love. It also exfoliates well, and the gradual dissolve of the sugar is awesome. I also LOVE that the moisturization isn’t oily or greasy-I have very dry skin, so I need something, but I hate when there’s a residue or film, even a faint one-this one doesn’t have that at all. My skin isn’t dry, it’s smoother, it’s soft, but there’s no greasiness left behind. It’s perfect.

T
Northern Blueberry Soap
Tala P. (United States)
In love

I LOVE this soap. It smells so good, and is a such a pretty bar of soap too. I ordered a lot, but this one is just heavenly so I’m using it first. It also doesn’t dry me out, which happens a lot with other brands of soaps, so I really like that.

T
Skywoman Soap
Tala P. (United States)
Love it

My mom got this soap, and she doesn’t have one bad thing to say about it. She said it smells great, isn’t overpowering, and is a lovely match to the other sky woman products.

Like treating myself to a spiritual spa at home

I am so in love with this beautiful box set of soaps, candles, and a sweetgrass necklace that I immediately ordered the Turtle Island gift box. Both are gorgeous.

L
Strawberry Moon Box
Lori M. (Canada)
Strawberry Moon Bix

The box itself is designed beautifully. And the items in the box…face scrub, lip balm, soap are all products I use daily by Sequoia, so it’s a treat to try different scents!. And the additional items such as the earrings, sticker and candle are a nice touch!

Overall I love the complete box!

D
5 Mist Bundle
Darla W. (Canada)
Great Value

I feel like this bundle is such a great value!! Right out of the box I love, red clover, and blueberry sage. I sprayed Blueberry Sage on my pillow when I went to bed. It was so heavenly!! I can see why people love sky woman, and jingle dress! And of course, sweet grass is such a staple. Thank you!!