Terms and Conditions

SHIPPING POLICY
Turnaround - All orders are shipped within 48-72 hours (excluding holidays) Monday - Friday 10am - 5pm.  If there will be any delay in this turnaround time, we will contact you by email to let you know.

Carriers - We use the following carriers to deliver our orders:
USPS
Canada Post

Order Tracking - When your order is shipped, you will receive your tracking number later that day. We will update your order with the tracking information.

Shipping Rates - We charge a flat rate shipping and handling fee for orders less than $100. For order over $100, we will ship your order free of charge. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders - If an item goes on back order we will ship your order when all items are in stock. We will let you know if this is the case, and usually there is just a delay of a few days. We do try to keep our website up to date with current stock, but there may be instances where we weren't able to update immediately if an item ran out of stock.

Incorrect Shipping Address - If the senders address is incorrect due to our fault, we will reship the items at our cost. If the address is incomplete or incorrect due to the customer's error, the order will be refunded minus the cost of shipping. Unclaimed orders will be automatically refunded minus the shipping cost.  

RETURN POLICY
Due to the personal nature of our products, we do not accept returns or exchanges. But of course sometimes things just happen, and we want you to know that we stand behind our products 100%. If you open the shipping package and something is not right please let us know within 10 days and we will warmly make it right! Send us an email at hello@sequoiasoaps.com

PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect? - We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used? - Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage - Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information - Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Based on 2316 reviews
97%
(2236)
2%
(54)
1%
(14)
0%
(2)
0%
(10)
Heavenly

This candle is exquisite. It smells so so good, not overpowering but with thorough scent. The canoe is GORGEOUS, it is so beautiful and the whole candle is just perfect.

L
Sweetgrass Candle
LE T. (United States)
Just Wonderful

I have been looking for years for a sweetgrass candle. Not only is it my favorite scent in the world, but it’s also attributed to a main character in the book I have being published this June. The character is an indigenous man and his love interest, my main character) talks about how his room smells like sweet grass. This candle is so perfectly scented. It’s subtle, but strong enough to get this pure, REAL scent. Nothing perfumey or phony in the scent. I am so happy to have purchased this, and I hope to buy many more candles so I can do a giveaway with my book! Thank you Sequoia for creating the perfect product. I’m thrilled to be able to support an Indigenous-owned business!!!

T
Wild Berries Lip Balm
Tala (United States)
Very cute

Smells so good!! It’s like a lip oil to me, very shiny and smooth.

Smells Lovely

This smells so good; I already ordered two more. I also like how it doesn’t leave a slimy film like some other soaps, but is not drying like so many other soaps are. It’s pretty too!

A
15hr - Four Candle Bundle
Anonymous (United States)
15 hour 4 pack

I received one of these Indigenous made candles for a gift and loved it! There delivery was a lot quicker than expected! The scents are amazing I just wish they were a bit stronger. The box presentation is absolutely fantastic especially for gifts! As you can see they even included a thank you card.

K
Jingle Dress Lotion
Kathryn E. (United States)
My favorite lotion

I'm a little picky when it comes to lotion scents but I have to say this is by far my favorite. Would not need to go the typical Bath and Body Works. It is the perfect balance of perfumey scent and a little goes a long way. Perfect for my sensitive skin

M
Sweetgrass Candle
Maya S. (United States)
Love candles

The candles smell amazing! Long lasting candles I purchased the 60hr I burn about an hour a day 💗 good energy candles. Highly recommend.

A
Blackberry Sage Body Scrub
Ashley E. (United States)
Very good!

This body scrub smells amazing, makes me feel amazing, and makes my skin look great. 10/10

L
Jingle Dress Candle
Linda V. (United States)
Jingle Dress Candle...small 15 hr.

This candle burns well, no smoking, and smells wonderful! Now I want the large candle.....

L
Northern Blueberry Soap
Linda V. (United States)
Northern Blueberry Soap

This soap is not drying, smells great, and doesn't melt in the open soap dish...I use it every day for my shower!

I love all the products!!!!!

T
Sweetgrass Fragrance Oil
Tina M. (United States)
❤️

I love the Sweetgrass fragrance it’s so delicate and delightful. I use it throughout my home. I hope I don’t have to wait so long for the next batch. It’s my go to fragrance. Thank you.

S
Lime Lip Balm
S. (United States)
Great

Not over whelming but scent lasts a long time after application

M
Sweetgrass Soap
Molly T. (United States)
Favorite scent

Love this wonderful scent. I have never smelled sweetgrass before and wanted to try it. Definitely will buy again. It's extra enjoyable knowing I am supporting the work of indigenous women.

E
Tea Tree Mint Glycerin Foot Treatment
Earl C. (United States)
Just excellent

We gave this to a friend as a gift. She loves it.

A
Blackberry Sage Candle
Anonymous (United States)
Divine!

Just like the name it is sweet and clean smelling! I have followed the brand on Instagram for a while and finally decided to go for it! I was not disappointed and I look forward to placing another order to gift my family members!

A
Skywoman Candle
Anonymous (United States)
So feminine and immaculate

Smells phenomenal even when I am not burning it I catch myself thinking about how good it smells!

K
Sweetgrass Lotion
Kat H. (United States)

This lotion! I got it to try to combat the dry, cracking skin on my knuckles from being out working horses in the winter, and it worked far better than I had dared to hope!
The scent is fresh, with notes reminiscent of vanilla. The hydration is above and beyond, and it doesn't leave any residue behind.

Delightful!

Not only is the scent of Medicine Walk absolutely amazing- it smells beautifully of trees and fresh air- but it leaves my skin so soft. I will definitely be buying more before it disappears!

M
Blackberry Sage Candle
Morgan D. (United States)
The gift I wish I got for myself

I bought this candle as a holiday gift, but it smells SO GOOD! I wish I bought a second one for myself.

J
Turquoise Soap
Janis H. (United States)
Bear to look at as well as use

Nice bar of soap; smells lovely!

T
Turquoise Soap
Tia (United States)
Smells great!

I love the smell of this soap. The soap is simply beautiful- the color and natural beauty. I bought two- one for myself and one for my granddaughter.

j
Sweetgrass Mist
j.p. (United States)
So glad i found you !

i have lots of lung issues and have had to give up wearing any kind of perfume as it would set my asthma off . your sweet grass is a beautiful thing . i can wear it just fine and now i smell gooood . the blackberry and sage is amazing too . so happy i found you and you're wonderful products . please never stop making the Sweet Grass as this one is going to go fast . thank you, thank you , thank you

Excellent value

Candles were great, soap smells amazing, good value too. I highly suggest

Such pretty soaps

I ordered five of the 1-oz. soaps, each one different, which I plan to use as stocking stuffers. Since they are for Christmas, they have not been used yet but they are just beautiful and smell terrific! I received them very quickly and well-packaged so very happy with the order. Thanks!