Terms and Conditions

SHIPPING POLICY
Turnaround - All orders are shipped within 48-72 hours (excluding holidays) Monday - Friday 10am - 5pm.  If there will be any delay in this turnaround time, we will contact you by email to let you know.

Carriers - We use the following carriers to deliver our orders:
USPS
Canada Post

Order Tracking - When your order is shipped, you will receive your tracking number later that day. We will update your order with the tracking information.

Shipping Rates - We charge a flat rate shipping and handling fee for orders less than $100. For order over $100, we will ship your order free of charge. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders - If an item goes on back order we will ship your order when all items are in stock. We will let you know if this is the case, and usually there is just a delay of a few days. We do try to keep our website up to date with current stock, but there may be instances where we weren't able to update immediately if an item ran out of stock.

Incorrect Shipping Address - If the senders address is incorrect due to our fault, we will reship the items at our cost. If the address is incomplete or incorrect due to the customer's error, the order will be refunded minus the cost of shipping. Unclaimed orders will be automatically refunded minus the shipping cost.  

RETURN POLICY
Due to the personal nature of our products, we do not accept returns or exchanges. But of course sometimes things just happen, and we want you to know that we stand behind our products 100%. If you open the shipping package and something is not right please let us know within 10 days and we will warmly make it right! Send us an email at hello@sequoiasoaps.com

PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect? - We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used? - Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage - Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information - Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Based on 2679 reviews
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2025 Earth Box
Barbara (United States)
Celebrating Mother Earth with Love

An incredibly beautiful box inside and out. Filled with glorious, quality products that are good for the body and our earth. The box itself is truly a work of art, as is the lovely bag and the turtle eco sponge. Thank you for creating such a wonderful collection.

S
Red Clover Fragrance Oil
Susan C. (United States)
Fabulous

Fabulous fragrance and every purchase supports Indigenous women!

W
Harvest Moon Soap "Imperfect"
Wendy L. (United States)
Another Amazing Aroma Combination

Nature has an endless number of scent options and Michaelee has the amazing talent of combining them in the perfect combinations. Harvest Moon is no exception. Thank you for sharing your amazing talents.

W
Jingle Dress Candle
Wendy L. (United States)
No Other Candles Will Do

Seriously, the quality of Sequoia Soaps candles are such high quality, I will never buy any other candles again. Quality, natural ingredients is the difference. There's never that cheap artificial smell with Sequoia Soaps products because they are made with nature's finest ingredients. Thank you lovely ladies of Sequoia Soaps.

C
Sweetgrass Soap
Cheryl S. (United States)
Lucious!!!

I am so pleased with this purchase. It’s such a treat something I use many times a day high quality. I deserve it. I highly recommend this purchase. Also purchase the incense very pleasant not overwhelming will order again.

Free gift, thank you

I’ve been looking for a product like this forever!

Smells wonderful and so beautiful!

We raised tobacco years ago on our farm in Kentucky. This captures the best notes of cured tobacco

Beautiful, sweet, and meaningful

L
Harvest Moon Soap "Imperfect"
Lynda P. (United States)
Imperfect soap??

It did not seem imperfect to me! Really nice soap and non drying at all! I love it.

Smells amazing ! And leaves skin feeling soft and incredible

Wonderful soap. Smells good. Great quality. Gentle on skin. Love this soap.

W
Red Clover Fragrance Oil
Wendy L. (United States)
I'm Sitting in a Field of Clover

My house smells like a clover field. It's wonderful and so relaxing.

W
Red Clover Soap
Wendy L. (United States)
Another Favorite?

I went for a walk in a field of clover while taking a shower today. All of Sequoia Soaps aromas have this affect because they are such high quality with a master aroma creator. Thank you lovely ladies of Sequoia Soaps.

W
Blackberry Sage Lotion
Wendy L. (United States)
Should Have Gotten the Biggest Size

I keep making the same mistake; buying the smallest size because I might not like it. Silly me. I've also figured out I will never have "a favorite" because each aroma combination is amazing.

W
Northern Blueberry Soap
Wendy L. (United States)
Smells Good Enough to Eat ❣️

I buy blueberry everything because they are my favorite food group. Sequoia Soaps is my first soap and it is amazing. Closing my eyes I could be sitting in my favorite blueberry patch, filling buckets. Thank you again, lovey ladies of Sequoia Soaps.

L
Sweetgrass Lotion
Lynda P. (United States)
Light and Lovely!

Loving this lotion--it feels good on my skin, non-greasy and has such a lovely, light scent. So worth it! Thanks

D
2024 Jingle Dress Boxed Gift Set
Denise O. (United States)
Mini soap bundle

I purchased the bundle as a gift for a friend who cares about sustainability and the source of the products she uses. I knew the indigenous connection would be meaningful to her. I received the soaps today and love them so much that I’m purchasing one for myself as well! Beautiful soaps, divine scents, packaged nicely for gift-giving. I will back for more over and over again.

Yummy Smell!

Smells just like fresh strawberries. Gentle on my skin and moisturizing.

C
Red Clover Soap
Cheryl B. (United States)
Smells so good!

Love the smell of this soap! It also leaves my skin feeling soft.

S
Skywoman Soap
Sandra (United States)
Fabulous

Soap scent is wonderful and it left my skin soft and smooth.

C
Strawberry Face Scrub
Cheryl B. (United States)
Smells so good!

Left my face feeling soft and super clean. I love it more than any other face scrub I have used.

S
2025 Strawberry Moon Box
S.O. (United States)
Smells amazing!!

As soon as I opened the package I was overwhelmed (in a good way!!) with a rich strawberry smell. My daughter was fighting me to get her hands on some of the products! :). I love everything I purchase from here...all of the products are amazing!