Terms and Conditions

SHIPPING POLICY
Turnaround - All orders are shipped within 48-72 hours (excluding holidays) Monday - Friday 10am - 5pm.  If there will be any delay in this turnaround time, we will contact you by email to let you know.

Carriers - We use the following carriers to deliver our orders:
USPS
Canada Post

Order Tracking - When your order is shipped, you will receive your tracking number later that day. We will update your order with the tracking information.

Shipping Rates - We charge a flat rate shipping and handling fee for orders less than $100. For order over $100, we will ship your order free of charge. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders - If an item goes on back order we will ship your order when all items are in stock. We will let you know if this is the case, and usually there is just a delay of a few days. We do try to keep our website up to date with current stock, but there may be instances where we weren't able to update immediately if an item ran out of stock.

Incorrect Shipping Address - If the senders address is incorrect due to our fault, we will reship the items at our cost. If the address is incomplete or incorrect due to the customer's error, the order will be refunded minus the cost of shipping. Unclaimed orders will be automatically refunded minus the shipping cost.  

RETURN POLICY
Due to the personal nature of our products, we do not accept returns or exchanges. But of course sometimes things just happen, and we want you to know that we stand behind our products 100%. If you open the shipping package and something is not right please let us know within 10 days and we will warmly make it right! Send us an email at hello@sequoiasoaps.com

PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect? - We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used? - Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage - Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information - Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Based on 2598 reviews
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Perfect candles

I have been looking for small, scented candles (which I use instead of air freshener). These are lovely, smell wonderful and are not overpowering. I ordered the four candle bundle and will be ordering again. I also love that I am supporting an indigenous business. Thanks so much!

L
Sweetgrass Fragrance Oil
Laurie Y. (United States)
Sweetgrass

I bought this after seeing people mentioning it online. I have been on a hunt for a sweetgrass oil. I do like the smell, it is much better than one I had received a couple of weeks prior from a different vendor. It does seem to have a slight musky hint to it which I don't love but overall I like this.

L
Red Clover Incense
Laurie L. (United States)
Red Clover incense

The incense from this company never fail to provide an excellent scent in our house. Sometimes I burn two of the same scent and other times two different scents at the same time. It makes our house smell wonderful!

W
Four Medicines Incense Bundle
Wendy L. (United States)
The Perfect Incense

Hands down this is the best quality incense I've ever burned. High quality, natural ingredients that aren't overpowering when burnt. I highly recommend them over other products available. They smell amazing.

W
Sweetgrass Candle
Wendy L. (United States)
Gifting this to a special woman

My friend Cierra will love this amazing Sweetgrass candle and the Jingle Dress body cream. Thank you for helping me find the perfect gifts.

W
Ultimate Mini Soap Bundle
Wendy L. (United States)
My friend collection

This is a fabulous collection to use as "little reminders" to the friends and family, reminding them you are thinking of them. They will thank you for introducing them to these amazing sent combinations. I absolutely love this collection.

G
Skywoman Soap
Gerry A.
Sky woman

This is very pretty soap w fresh fragrance. Does dry my skin. It is v nice and came well presented.

D
Cradleboard Soap
Donysia (United States)
Soothing and Comfort in a Soap!

Absolutely in love with this scent! It's so comforting and soothing, just like baby soaps and lotions, but better! I wish this scent was available in every single product!

Excited to try the sweetgrass handmade soap!

Amazing lotion, love sweetgrass and they've captured its essence perfectly! Pidamayaye relatives! Keep up the great work!

B
Stone Mother Soap
Barbara A. (United States)
Stone Mother Soap

I love this soap. It's invigorating peppermint scent along with the tea tree oil refreshes the body. It leaves the skin feeling soft and hydrated. It helps smooth out the wrinkles on my skin.

B
Blackberry Sage Mist
Barbara A. (United States)
Blackberry Sage Body Mist

Blackberry aroma combined with the scent of sage creates a sophisticated fragrance for Spring and Summer.

G
Sweetgrass Lotion
Gail H. (United States)
Sweet grass Hand&Body Lotion

Sweet grass is one of my favorite scents. The scent of this lotion is utterly wonderful and it lasts for a long time and of course it makes my skin so very soft. I will certainly purchase this again and again. Thank you for making such wonderful products ❤️🙏

C
Strawberry Lip Balm
Cheryl B. (United States)
Smells Yummy

Makes my lips feel moisturized!

C
Sweetgrass Lotion
Cyndy (United States)
Sweetgrass lotion

OMG!! This is my all time favorite lotion!! I love it!!!

D
Sweetgrass Candle
Donna (United States)
Sweetgrass candle

I loved the smell and design of the candle tin.

D
Tea Tree Mint Lip Balm
Donna (United States)
Tea tree mint lip balm

Absolutely loved the smell and smooth texture of the lip balm. It’s my go to for everyday lip moisture

D
Ultimate Mini Soap Bundle
Donna (United States)
Mini soap bundle

I am impressed with design of the packaging of the product. The smells of each and every scent is amazing!

W
NEW!! Traditions Four Soap Gift Set
Wendy L. (United States)
Such Amazing Aromas To Honor Ancestors

Each scent combination in this collection is as unique as the entire product line. These four are unique and special in honoring our ancestors. They connect the mind and heart to the earth and our origins. They soothe the soul, reconnecting us. Thank you

W
Beautiful Day Soap
Wendy L. (United States)
Your day will be exactly that, beautiful

This aroma combination has the fresh smell of early morning when the world is just waking, the sun just rising. It's fresh, clean and revitalizing. It's perfect for that morning face wash. It's a perfect start to the day. Thank you for starting my day feeling fresh and renewed.

W
Skywoman Body Scrub
Wendy L. (United States)
WOW! UNBELIEVABLE! INCREDIBLE!

I have been using scrubs most of my adult life. This is absolutely the best one I have ever used. Perfect combination of ingredients with an aroma that keeps me smiling all day. I'm a barefoot gal. This product is now a permanent part of my self-care regimen. It's a purchase you will not regret just like the entire product line. Thank you, head to toe.

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Skywoman Lotion
Wendy L. (United States)
Amazing Scent In A High Quality Foundation

Skywoman might be my favorite aroma from Sequoia's incredible selection; maybe. It's not an easily made choice. Every scent combination is unique and multi-layered, making them unique and a feast for sense. Never a greasy residue, always healing and soft as a baby's bottom.

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NEW!! Night Sky Four Soap Gift Set
Wendy L. (United States)
Impossible To Pick A Favorite

I'm sharing my incredible first purchase with friends and family. We all are having the same dilemma. We can't pick a favorite from the three collections I bought. Every scent is layered exquisitely into a complex aroma that smells amazing all day long. Thank you.

W
Jingle Dress Lotion
Wendy L. (United States)
Already need a Refill It's So Fabulous

This complex layering of scents is a favorite of every woman that I've shared it with along our trip. Everyone agrees, it's such high quality, there's no greasy residue and your hands feel as soft as a baby's bottom, that smells good all day.

N
Turquoise Soap
Nancy G. (United States)
Turquoise soap

I used it this morning and love the scent.